We had to bring our 14 year old dog, Sandy, in for a second recurrence of pancreatitis. Unfortunately, her health declined during her hospital stay due to throwing clots and she was essentially going into respiratory failure, so we had to made a really tough decision.When I called to find out who I needed to speak with to start the process of putting our dog down I was really upset. The operator was super empathetic and was trying to cheer me up while looking into where to direct my call. I really appreciated that.The front desk team at the emergency desk as well as the nurses were really kind and understanding.Dr. Luce's bedside manner was warm, compassionate, and patient. She explained what happened to cause Sandy's downturn. When we were finally ready to let Sandy go, Dr. Luce calmly explained what drugs were being administered and what each drug did.As painful as of an experience as this was, the staff here do a great job helping people get through it.The only thing I might suggest would be maybe a sitting room that's separate from the main waiting room for people who are coming to euthanize their pet. I say this only because it's tough to watch other people coming and going with their pets knowing that you're about to lose yours. This is not a knock against the hospital. Just an idea to help pet owners that are grieving.
